Return and Refund Policy

All products are checked to ensure that they are in good condition before they are appropriately packed and delivered. Return and refunds are only available for the following scenarios  

1. Wrong Product Delivered 

If you have received the wrong product, please email us at mypharmacare.customerservice@singhealth.com.sg within 14 days of placing the order for us to arrange a 1-to-1 exchange with the following details:  

• Name
• Order Number  
• Contact Number
• Photo of wrong product  

2. Damaged Product Delivered  

If you have received a damaged product your order, you may request for a return and refund. Please kindly initiate a Return under My Orders within 14 days of order date. Products must be in original, unopened condition and proof of damaged items must be uploaded. SingHealth Pharmacare reserves the right to reject any refund claim if products deemed to be in used condition or unsellable condition upon receiving it or if sufficient evidence is not provided.  

Due to hygiene purposes, no exchanges/return or refund will be allowed for compression stockings and personal care products.  

For any other returns, return postage will be fully borne by customer and must be returned to SingHealth Pharmacare via registered mail or drop-off at designated Pharmacare outlet. SingHealth Pharmacare will not be responsible for any lost returned orders.  

Orders made using Reward Points will not be refunded if refund request is successfully processed.  

Refund will take up to 4 weeks to be processed back to your original payment method.