Register as a member, browse through our selection of products online and add the selected products to cart. Once you have completed adding to cart, you can select Check Out (apply voucher code and/or redeem your Reward Points) and enter the necessary details required for us to process your order. Your orders will be delivered within 3 – 5 business days via contactless delivery.

Yes, you must be a registered member to check out your products and accumulate the Reward Points awarded with each order. After registration, please activate your account to start purchasing.   

There is no minimum purchase required, however a delivery charge of S$10.90 applies for orders below S$100 for Silver members. For Gold members, a delivery charge of S$10.90 applies for orders below S$80

You may remove or update quantities in your shopping cart before checking out. To add on items before checking out, you can return back to the product listings and add the selected item into cart. Once order is confirmed, we are unable to amend your order.   

Kindly check through your order and mailing/billing address before placing order as we are unable to refund any Reward Points used or issue new voucher code that was used in the order. 

Once order has been confirmed, we are unable to amend your order. Kindly contact us at mypharmacare.customerservice@singhealth.com.sg to cancel your order within 1 hour of order confirmation and place a new order with the correct products, quantities and/or address.   

Once you have submitted your order, you will receive an order number followed by an e-mail confirming your order, which you can print out for reference. You can also go under My Account > Orders to check if your order is reflected. Otherwise, kindly email us at Mypharmacare.customerservice@singhealth.com.sg to check your order if you are still unsure with the following details  

• Name  
• Contact Number 

• Registered Email Address  

After submitting your order, you will be shown a summary of your purchase which you can print out for future reference. Alternatively, details of your order are also listed in the e-mail confirming your order. You can print that as your order list as well.  

To check your order status, log into your account and select My Orders.  You would be able to see if your respective order has been shipped out / delivered under "Order status".  

To check your order history, log into your account and select My Orders to check your past orders. 

In the event that the items you would like to purchase are not listed online, we welcome your suggestions via e-mail – Mypharmacare.customerservice@singhealth.com.sg  

We do not supply prescribed drugs.  

There are TWO (2) tiers of memberships on SingHealth Pharmacare website – Silver and Gold.  

All new registered users are automatically Silver members on SingHealth Pharmacare and you will have to meet the required criteria to become Gold member.  

Simply spend more than S$500 a year from your date of registration to be awarded Gold membership, plus bonus Reward Points! Maintain a spending of S$500 yearly to maintain the Gold membership, or your membership status will automatically revert back to Silver.  

You can check your current membership status by logging in and hover over the My Account icon.  

Enjoy free delivery when you spend a min. of S$80 and receive exclusive Gold member-only promotions  

For every S$1 spent on SingHealth Pharmacare website our retail outlets, you’ll earn 10 points. Reward points are calculated on the final payable amount (exclude Shipping fees). 

Your Reward Points will be automatically credited to your account when you order has been successfully delivered. To track the number of Reward Points you have earned so far, simply log on and access your account.  

Upon accumulating Reward Points, you will be eligible to use it to redeem your online purchase! The more points you earn, the more dollar value you can redeem online on SingHealth Pharmacare.  

A maximum of 10,000 Reward Points may be redeemed at a single purchase. Please read our Terms and Conditions.  

Reward Points earned can only be redeemable online at SingHealth Pharmacare and they are not accepted in our retail outlets. 

You will be prompted with the maximum number of Reward Points that you can use for redemption at the check out page. Select to redeem existing points and the corresponding dollar value will be applied towards your purchase.  

Reward Points awarded to the registered account may only be redeemed by the customer using the account. Reward Points are strictly not transferable.  

Once you are registered as an online user of SingHealth Pharmacare website, you are all set to earn Reward Points that can be used towards future purchases. To thank you for registering with us, we will credit 100 Reward Points when you register and successfully activate your account.   

All Reward Points will have an expiry date of 2 years from the date of issuance.  

With effect from 13 June 2024, Reward Points earned at retail outlets will have a 2-year expiry. 

Reward Points will not be refunded if your order has been cancelled or you have requested to return your order.  

We accept the following modes of payments 

1. Visa/Mastercard

We accept Visa & Mastercard only. 

We do not accept Cash on Delivery or Cheque payments. All orders are paid with Visa/Mastercard

For Silver members, a delivery charge of S$10.90 is applied to orders less than S$100. Delivery is free for orders more than S$100. 

For Gold members, a delivery change of S$10.90 is applied to orders less than S$80. Delivery is free for orders more than S$80.  

Alternatively, you may choose to collect your orders the selected retail outlet at no additional delivery charge. 

All confirmed orders will be delivered within 3 – 5 business day through contactless delivery. Our delivery partners will deliver between Monday – Saturdays, except Public Holidays.   

We are unable to accommodate same-day and next-day delivery. For urgent use of products, please visit our retail stores to purchase  

It is preferable that you are available to receive the order, but it is not necessary as our deliveries are contactless.  

We deliver to all addresses within Mainland Singapore. We do not ship overseas.  

Yes, we do deliver to the hotels and hostels within Mainland Singapore.  

Please note that SingHealth Pharmacare will not be liable for any missed deliveries due to any receiving issues at hotels and hostels.  

Our courier partner will call the given contact number if they are unable to find the delivery address 

We are unable to accommodate requests for orders to be delivered at a specific date/time. All orders are delivered between 3 – 5 business days and will depend on our delivery partner’s delivery schedule.  

In the event that you need to make changes to your confirmed order, we are unable to make any changes to your order. Kindly contact us at mypharmacare.singhealth.com.sg to cancel your order within 1 (ONE) hour of order creation and place a new order with the correct products, quantities and/or shipping address.  

There is no delivery charge for Click & Collect orders. 

Click here to view our collection location & timing 

https://www.pharmacaresinghealth.sg/click-collect

You will receive an email notification once your order is ready for collection at the selected store within 7 - 10 working days. 

Simply show the cashier staff your invoice or email to collect your order. 

Please email us at mypharmacare.customerservice@singhealth.com.sg to inform us if you are unable to collect your order within 14 days. 

Kindly note that any uncollected orders (without prior notice) within 14 days from the email notifcation, will be returned to warehouse and no refunds will be made.